Return Policy

Great North Collective Return Policy

We value your satisfaction and want to ensure a smooth shopping experience. Please review our return policy, which aligns with our fulfillment partner's guidelines and ensures transparency for all orders.

Return Guidelines:

  1. Claims for Issues:

    • Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
    • Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

  2. Eligibility:

    • Returns are only accepted for defective or incorrect items caused by production errors.
    • We do not offer refunds or exchanges for buyer’s remorse or size-related issues unless stated otherwise.

  3. Contact Us First:

    • Please contact us at support@greatnorthcollective.ca before returning any items. Unauthorized returns cannot be processed.

  4. Non-Returnable Items:

    • Sealed goods, such as face masks or hygiene-related items, are not eligible for return or exchange.
    • Unclaimed items that are returned to the fulfillment facility will be donated to charity after 30 days.

  5. Wrong Address:

    • If the shipping address provided is deemed insufficient or incorrect by the courier, the shipment will be returned to our facility. The cost of reshipping the item will be the customer’s responsibility.

  6. Size Exchanges:

    • We do not process size exchanges. If you wish to reorder an item in a different size, you will need to place a new order at your expense.

How to File a Claim:

  1. If you notice an issue with your order (e.g., misprint, damage, or defect), submit a problem report by contacting us at support@greatnorthcollective.ca within the specified time frame.
  2. Include your order number, a description of the issue, and clear photos of the product.
  3. Once approved, defective items will be replaced or refunded at no additional cost to you.

Refunds and Exchanges:

  • Refunds for eligible claims will be processed within 5–7 business days of approval.
  • Exchanges are not available for buyer’s remorse or incorrect sizes, but defective items will be replaced at no cost.

Important Notes:

  • Returns are directed to our fulfillment partner’s facility by default. An automated email will notify you when a returned shipment is received.
  • If an order is unclaimed or returned due to customer error, the customer is responsible for reshipment costs.
  • Orders without a valid account or billing method may be donated to charity if returned.

For any questions, reach out to us at support@greatnorthcollective.ca. We’re here to help!